SHIPPING & RETURNS
Shipping is calculated by weight and region. Orders will be dispatched via Couriers Please, Australia Post or Border Express and delivered within 2-5 business days*.
We cannot guarantee delivery times. These timings are subject to change due to carrier and warehouse delays.
*Please expect delays shipping due to COVID-19 delays.
Please note that when dealing with handmade and dyed items, there will be a degree of imperfection in each design. If you believe your item is faulty, you will be asked to submit photographs of the fault within 7 days of receiving your order. It is up to the discretion of Shibori will determine, in its discretion, whether or not this is a legitimate fault. Typically, small printed imperfections and dye lot variations are not considered a fault and will not result in a refund or exchange.
In the event the item is deemed faulty, we will replace the item if it is in stock. Failing that, we will issue you a full refund for your purchase.
All returned merchandise must be unused, unwashed and in its original packaging with tags intact.
RETURN & EXCHANGE POLICY
You must request and return within 10 days of receiving your item/s. The item/s must be in original condition, with the original packaging and tags still attached. Item/s must not have been used, washed or altered in any way. Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Before sending any return items, please ensure you have submitted a returns request via email (firstname.lastname@example.org), as you will need a Returns Slip for the return to be accepted by our warehouse. We strongly recommend that you use a registered shipping method, so that you can track your order and because Shibori cannot be held liable for items that are lost in transit.
All items must be received into our shop in Sydney, Australia before the refund is processed. Please note that once your return is delivered to Shibori it can take up to 5 business days for processing. The refund will be made to the credit card used for the original purchase. Note the cost of the original shipping and the subsequent return shipping will not be reimbursed or refunded, unless the items are deemed faulty.
THERE ARE NO RETURNS OR REFUNDS ON SALE ITEMS.
Shibori does not offer exchanges. You will need to return your original purchase (see Returns Policy above) and receive a refund for it, then place a new order online for desired items.