WHOLESALE & TRADE

ORDERS

PAYMENT TERMS

SHIPPING

Minimum spend per order is $400, excluding freight. 

Wholesale pricing applies to stores with a retail storefront. New customers will be requested to provide appropriate documentation.

Prices and minimums are subject to change without notice. Minimum order quantity is 2 items per SKU. This also applies for re-orders. Cushion prices do not include the insert.

Shibori requires a 50% deposit payment to place the order - this is non-refundable. Balance payment is required 1 week prior to shipping. Customer will be contacted via email at this time to make balance payment. Payment is accepted via credit card (Amex, Mastercard or Visa), PayPal or EFT. We do not accept company checks. Orders with declined credit card will be held for 15 days, and contacted for alternate payment. If card doesn’t approve within 15 days, and another form of payment is not supplied, the order will cancel and 50% deposit will not be refunded. Credit card information is not kept on file, and must be provided with each order.

Cost of goods outlined in catalogue does not include shipping or handling charges. Orders are shipped via Australia Post or Couriers Please. Shipping costs are billed out at standard rates directly to customer. Freight carrier is subject to change without notice.

Routing information must be specified at time order is placed. Shibori does not ship C.O.D. and does not Dropship.

Customers will be notified via email when order is ready to ship. All orders will be shipped to the address specified by the customer at time of ordering. It is the customers’ responsibility to notify Shibori if changes are needed to order prior to shipment. Failure to do so will incur a 20% restocking fee.

Cushion covers are shipped ‘un-stuffed’.

Changes to orders can usually be accommodated before order reaches warehouse for fulfilment. If order has been processed, order changes cannot be accepted. Order cancellations must be in writing, and received prior to shipment. If order is packed to ship, the 20% deposit will be kept in place of a restocking fee.

All Shibori products are handmade, please expect variations in size, colour, texture and/or finish. These are not considered faults, rather signifiers that the product is handmade one of a kind. Please examine your order upon arrival. Any shipping-related damage or loss must be claimed by the consignee with the carrier. All other damages or shortages must be reported, with photographic evidence, within 7 business days of receipt of goods in order for a claim to be honoured. If in stock, replacements will be provided for damaged items. If the item is out of stock, either a credit on future orders or refund to original payment form will be offered.

PRICING

CLAIMS & RETURNS

ORDER CHANGES & CANCELLATIONS